Due to the nature of our product, we do not offer refunds on Autodip products that were dully shipped without damage, to the registered shipping address and with the products specifically ordered.
We authorize returns or exchanges if the delivered product is not the one ordered or if the delivered product was marked in error. You have 30 days from the date of delivery to claim your return or exchange.
To request a return or exchange, please contact our customer service department or use your Autodip account.
All Autodip products must be returned in original packaging material with all pieces and documentation accounted for refund consideration. Packages missing items or documentation will be charged additional fees. Returned packages received with unpaid shipping costs will be returned to the customer. When the return has been received it will be validated and checked to insure that all products are included, that no sign of usage is evident, and that no sign of alteration is evident.
Upon reception of your returned packaged, please allow 14 days for inspection, validation and refund or credit.
DAMAGE & STOLEN PACKAGE CLAIMS
It is your responsibility to inspect the contents of your shipment upon delivery while the delivery driver is present. It is important that you note any damage on the delivery receipt. The carrier and not Autodip is responsible to process any claims on your behalf for items damaged in transit and packages that were stolen after being delivered.
LIMITATION OF LIABILITY
Autodip cannot control use of this product and will not accept liability for more than product replacement. Autodip SHALL NOT HAVE ANY LIABILITY FOR ANY LOSSES OR DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL, AND WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, CONTRACT OR OTHERWISE, ARISING AS A RESULT OF: (A) YOUR USE OF AUTODIP PRODUCTS; (B) YOUR USE OF THE WEBSITE, CONTENT, SERVICES OR ANY PRIVATE OR PUBLIC GALLERY; OR (C) UNAVAILABILITY, INACCURACY, LOSS OR DELETION OF THE WEBSITE, CONTENT, SERVICES OR ANY PRIVATE OR PUBLIC GALLERY (INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, BUSINESS INTERRUPTION, INABILITY TO USE THE WEBSITE, CONTENT, SERVICES OR ANY PRIVATE OR PUBLIC GALLERY, DATA LOSS, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER PECUNIARY LOSS), EVEN IF YOU HAVE NOTIFIED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGE.
INSTALLATION & ERRORS
Autodip will not reimburse labor charges or installation fees under any circumstance. Autodip cannot control use of this product and will not accept liability for more than product replacement.
Always inspect the contents of your delivery to ensure all the products ordered are received. If you’re missing a product please check to see if they are on back order. If a shortage is verified please contact our customer service department within 7 days of delivery and we will do everything in our power to get the parts to you in a timely manner.
All items are warranted to be free from defects in materials and workmanship at the time of shipment to you. In case of warranty claims it is your responsibility to contact Autodip for claim processes. Autodip will not honor warranty requests due to shipping damage, improper handling or installation, neglect, accidents, or competition use.